FAQ
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1. Are your clocks really all about style and function?
Yes! Every clock we offer is designed to look adorable while keeping perfect time.
2. Where is your company located?
We’re based in Barnard, Vermont, USA, but we happily ship our clocks worldwide.
3. How long does it take to ship my order?
Orders are usually packed and sent within 1–3 business days. Delivery typically takes 5–7 business days, and we’ll email you a tracking link so you can follow your clock’s journey.
4. Do you ship internationally?
Absolutely! No matter where you live, we’ll help your new clock find its way home.
5. Will my clock arrive safely?
Yes! Each clock is carefully packaged with protective padding to ensure it reaches you in perfect condition.
6. Can I change or cancel my order?
If you contact us quickly at service@vitalikm.store, we’ll try our best to update or cancel your order before it ships.
7. What if I don’t love my clock?
No worries! You can return it within 28 days as long as it’s unused and in its original packaging.
8. How can I contact customer support?
Email us at service@vitalikm.store or call +1 (802) 234-9688. We’re available Monday–Friday, 9 AM–6 PM EST.
9. Are payments secure on your website?
Definitely. All transactions are protected with SSL encryption to keep your information safe.
10. Are your clocks easy to set and maintain?
Yes! Just insert the battery, set the time, and enjoy. Minimal maintenance is needed—dust occasionally and replace batteries as required.