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At Vitalikm, we aim to provide the best customer experience. If you are not fully satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your complete satisfaction. Shop with confidence knowing we value your trust!

Free Returns and Exchanges 🎁

We offer a 30-day return and exchange window. Whether you change your mind or wish to swap an item, we won’t charge restocking fees, making the process as easy and stress-free as possible.

How to Return or Exchange an Item 🔄

Contact our support team via email at service@vitalikm.store or call +1 (802) 234-9688. We will guide you, provide a return authorization, and a prepaid return label if applicable. Make sure to return items in their original, unused condition with all packaging and documentation.

Return Shipping Costs 🚚

If the return is due to our error (e.g., damaged, defective, or incorrect product), Vitalikm will cover the return shipping. For returns due to change of mind or incorrect orders, customers are responsible for shipping costs. Using a traceable shipping service is recommended to ensure safe delivery.

Return Conditions 📝

Products must be in original, unused condition and in original packaging. Used, altered, or damaged items may not qualify for a full refund or exchange. Items with seals (e.g., hygiene products) must remain unbroken.

Refund Process 💸

After we receive and inspect the returned item, approved refunds will be processed within 7–10 business days back to your original payment method. You will be notified promptly of any issues.

Exceptions and Non-returnable Items ❌

Certain items, such as personalized or custom-made products, cannot be returned or exchanged. Please confirm all details at the time of purchase. Contact us if unsure about eligibility before ordering.

Partial Refunds ⚖️

Partial refunds may be issued if items are returned damaged, missing accessories, or not in original packaging.

Order Cancellations 🕑

Orders that have been processed and shipped cannot be canceled. You can still return items within the 30-day window following our return policy. Review all details before completing your purchase.

Restocking Fee 🏷️

If a returned product is not in original, unused condition, a restocking fee may apply based on the item’s condition.

Contact Us 📞

If you have any questions about our return and refund policy, we are happy to help!

• 📧 Email: service@vitalikm.store
• 📞 Phone: +1 (802) 234-9688