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At Vitalikm, we are dedicated to providing a smooth and reliable shopping experience, ensuring your clocks and alarm products are delivered promptly and safely. We value your time and strive to process each order efficiently. Please read our shipping policy to understand our procedures.

Order Processing Time ⏱️

All orders are processed within 1–3 business days from the date of purchase. This includes verifying payment, preparing items, and securely packaging your products. Orders placed on weekends or holidays will be processed on the next business day. Occasionally, delays may occur due to high order volumes or unforeseen circumstances. We will notify you by email if there is any significant delay.

Shipping Destinations 🌎

We currently ship exclusively within the continental United States. We do not ship to Hawaii, Alaska, or U.S. territories such as Puerto Rico, Guam, or the U.S. Virgin Islands. Please ensure your shipping address is within our serviceable regions. We are working to expand shipping options in the future.

Shipping Time 🕔

Once processed, standard shipping delivery typically takes 5–7 business days within the continental U.S. Delivery times may vary based on your location and carrier routes. During busy seasons like holidays or major sales, delivery may take slightly longer. We recommend placing orders in advance to avoid delays.

Shipping Costs 💵

We offer free standard shipping within the continental United States. No hidden fees or extra charges are applied. Free shipping is only available within the continental U.S.

Order Tracking 📦

After your order is shipped, you will receive a tracking number via email. You can track your package directly through the courier’s website. If you encounter issues, contact our customer support team for assistance.

Damaged or Incorrect Items ⚠️

If your order arrives damaged or incorrect, contact us immediately at service@vitalikm.store or call +1 (802) 234-9688. We will initiate a return or replacement process promptly. Keep the original packaging, as it may be required for returns or exchanges.

Shipping Restrictions 🚫

Vitalikm reserves the right to refuse shipments if fraudulent activity is suspected or the delivery location is inaccessible. Ensure your shipping address is complete and accurate to avoid complications.

Order Modifications and Cancellations ✏️

Orders cannot be canceled or modified once processed and shipped. If you need changes before shipping, contact our customer service team immediately. Orders already shipped can still be returned within the 30-day return window, as described in our Return & Refund Policy.

Returns Due to Undeliverable Addresses 📬

If a package is returned due to an incorrect or undeliverable address, we will contact you to resolve the issue. If the mistake is on our side, we will reship at no extra cost. If the issue is due to the customer, additional shipping fees may apply.

Customer Responsibility ✅

Customers must provide accurate shipping information. Incorrect details may result in failed delivery and additional reshipping charges. Please double-check all order information before completing your purchase.

Tracking Issues 🔍

Tracking numbers may occasionally experience delays or temporary unavailability. Contact us if you cannot track your order, and our team will assist in resolving the issue.

Contact Us 📞

For any questions or concerns regarding shipping, reach out to us:

• 📧 Email: service@vitalikm.store
• 📞 Phone: +1 (802) 234-9688
• 🏠 Address: 6134 VT-12, Barnard, VT 05031, USA